Delivery Information
For your convenience, beautywest.com offers Free Delivery for all orders placed by 3:00 p.m. PT with a purchase of $99.95 or more. Some items may have special delivery options associated with them. Please note the following while shopping:

UPS Ground & FedEx Ground = From 1 to 5 business days delivery for items in stock and ordered by 3:00 PM PST.  See Shipping Map for delivery times based on geographic location
Special Delivery = From 2 to 4 weeks delivery for some furniture and special order items.

Please note that there is a delivery charge for all orders below $99.95. Deliveries will be made between 8:00AM and 5:00PM, Monday through Friday.  beautywest.com does not ship on Saturday or Sunday. Due to shipper restrictions we cannot deliver to P.O. Boxes.
Alaska, Hawaii, APO & FPO orders will be shipped via U.S. Mail. You may be charged additional postage.
Orders placed on weekends and after 3:00PM PST on Friday will be processed the following business day. If there is a delay in shipping your merchandise, we will contact you.

Order Tracking
For your convenience, beautywest.com has created a fast and easy way to track the status of your delivery orders. To check delivery order status, enter and submit the information below:
Please enter the UPS Tracking Number(s) you wish to track:
If you received your Fed Ex-Ground tracking number(s) through our E-mail, click this  FedEx  Tracking  now!

The delivery status report generated will provide you with detailed information on any purchase made with beautywest.com. If you have further questions about your order you can contact beautywest.com by  E-mail

Product Availability & Backorder
Backorder items will be held for seven business days. If after seven days we are unable to complete the order, you will be notified that we are canceling those items.
In some instances, products listed in the beautywest.com catalog may be temporarily out of stock.
Your order will be shipped immediately and any backordered items will be delivered as soon as possible.
Backordered items will be held for seven business days and you will be contacted with a shipping date if we are able to fill your order.
If after seven days we are unable to complete your order, we will notify you that we are canceling the order

Pricing Policy
Because of the efficiency of Internet ordering, beautywest.com pricing is exclusive to purchases made at beautywest.com and is not valid with phone or fax orders.
All of our merchandise is backed by our 100% Low Price Guarantee, ensuring that you are always getting the lowest price with beautywest.com.
Prices and items are subject to change without notice. beautywest.com reserves the right to limit purchase quantities and to discontinue items. beautywest.com is not responsible for, and will not honor, printing or typographical errors.
Prices on beautywest.com supercede all prices in previous supplements or other documents.
Order Confirmation
beautywest.com believes that communication is vital to good relations.
After completing your order, we will send you an E-mail verifying your order was received and is being processed.
We also keep you informed of all action being taken on your account (orders, refunds, tracking, follow-up, etc.) through your E-mail address. Please be sure to check your E-mail regularly.
If an action requires immediate contact with a customer or if E-mail contact is unsuccessful, a beautywest.com representative will call the telephone number given at the time of registration.

Satisfaction Guarantee (Returns/Exchanges)
If you are not satisfied with your purchase simply return it in the complete and original packaging (together with all accessories and manuals) along with any free gifts associated with the returned merchandise in sellable condition and your original sales receipt within 30 days of the date of purchase. We will gladly replace or repair the item, or refund your money. Electronics items must be returned within 14 days of purchase. beautywest.com will not accept returns of furniture, book, video and special order items. Furniture and special order items that are defective may be exchanged for identical items only with manufacturer's discretion.  
Contact us by E-mail or call 1-800-344-9806 to arrange a return or exchange.

Damaged Merchandises
If you received damaged merchandises delivered by UPS or FexEx Ground, call UPS at (800) 742-5877 or FedEx Ground at (800) 786-4621 and request a damaged report. We will replace the merchandise as soon as we receive a verification-damaged report from the carriers.

Product Warranty
Only such warranties as are made by the manufacturer of the goods are available to the Buyer. SELLER MAKES NO WARRANTY OF ANY KIND, WHATEVER, EXPRESS OR IMPLIED; AND THE SELLER HEREBY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Seller shall not be liable for any consequential damages, loss or expense arising from the use of or the inability to use the goods for any purpose whatsoever.
Copyright ©2006 beautyWEST.com All Rights Reserved. All prices subject to change.