Frequently Asked Questions

What forms of payment do you accept?
We accept all major credit cards including, Visa, Master Card, American Express and Discover. There is no surcharge for using your credit card to make purchases with Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Orders with different billing and shipping address may be delayed by a day because of verification requirements.
We encourage our customers to use the same billing address for shipping as it speeds up the shipping process.

Can I place a COD order?
No. Due to a NSF fee increased by the bank, we are no longer accepting COD order.   

What is the return policy?
If you aren't satisfied with your purchase, simply call us at 1-800-344-9806 to arrange an exchange or refund in the form of credit to your account. See Delivery Information for all the details.

Is it safe to use my credit card online?
Our site uses the latest in site security and encryption technology. All credit transactions are handled in the Secure Socket Layer of the browser and are then encrypted and sent to Furthermore, we DON'T store your payment information in our server; therefore, even if our server had been hacked by network intruders, our customers' credit-card numbers can't be stolen. In addition, guarantees the security of you credit card purchases through its Secured Order

Do I have to register to shop online?
Yes, was designed for you, the beauty professionals. We only grant access to licensed beauty professionals to protect retail consumers from gaining access to our web site.

What is the charge for shipping? offers Free Delivery for all orders placed by 3:00 p.m. PT with a purchase of $99.95 or more. Some items may have special delivery and freight charge options associated with them. currently delivers to the United States and its territories only. Alaska, Hawaii, APO & FPO orders will be shipped via U.S. Mail. You may be charged additional postage.See Delivery Information for all the details.

I am a tax-exempt customer, can I still shop
Yes, we will gladly credit sales tax for your resale items. Just fax us (877) 336-1920 a copy of your Resale Permit form with an address matching your order's billing or shipping address. charges sales tax for orders shipped to California. We automatically compute and add sales tax to these orders. To see the sales tax on items in your basket, click on Place Order in the upper left of your screen or underneath your basket listings.

I am looking for a particular product, how can I find it? offers two easy and convenient ways to find all the products to meet your business needs. You can locate your product by navigating through our product section or by using our search engine.

How can I use Search button?
For the simplest way to search the catalog:
Type in a Product, Keyword or Manufacturer Name and Click on the SEARCH button to retrieve your search results.
Keyword Search: Enter one or more keywords. A keyword can be a product name or manufacturer's name.
Example: Entering powder finds all products in the beautywest database that contain the words powder.
Entering Orly finds all products in the database that were manufactured by Orly.
After you have specified the search criteria inside the query box and clicked the submit button, will return a list of items and categories matching your search criteria.

Does offer any product specials and rebates?
Yes, offers a variety of specials and instant rebates. These offers can change daily so be sure to check-out our Special Offers area each time you visit our site for the latest deals to save money.

I am looking for additional product information beyond what you display on your site, how can I get additional product information?
The Business Center  is filled with toll-free number and links to our manufacturers' sites that have detailed product information on product we carry. Check here first for the information you need, if you still need additional information, send a detailed question by E-mail or if you prefer the old fashion way, please call us at (800) 344-9806
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